Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If for any reason you are not satisfied with your purchase, you may return unused articles to us at your expense.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused and unwashed with any tags. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@toleranceapparel.com. Please note that return information will be provided to you via email after we receive your return request.

All goods will be inspected upon return. Articles must be returned undamaged. Any item in unsuitable condition will be sent back to you. If your return is accepted, a refund of the returned goods will be made within 14 days to the card you used for the original purchase. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@toleranceapparel.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

 

Exchanges
If you would like to exchange an item for another item, contact us at support@toleranceapparel.com. You will be responsible for shipping the original item to us; however, we will pay to ship the exchange item to you.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@toleranceapparel.com.